We purchased two Amana S-Series systems from Hometown Hero’s in April 2023 (a 3-ton 96% and a 4-ton 96%) for our home. Since installation, we’ve had ongoing issues with uneven temperatures. Some rooms run noticeably warmer or colder, and the airflow has never been balanced properly. Last week, water leaked from a duct and dripped directly onto my husband’s commercial laser machine (which is a large part of his business income). They came out to fix the issue today, but after they left, the main floor heat stopped working, which is extremely frustrating. I have 2 littles (including one infant) and having a cold home is beyond unacceptable. For the amount we invested, we expected reliable systems. We’re really hoping for a thorough, long-term fix and better attention to detail moving forward.
Super cool knowledgeable employee. Great asset to the Hometown Hero’s team.