Steve and Caleb were awesome. We had a huge problem and they stayed till things were opened up. Thank you guys.
I deeply regret choosing Home Town Heros HVAC. I went with them because of the lower price point on the unit, but I quickly learned that the lack of honor and technical knowledge was not worth the savings. From day one, the experience was poor. The installation crew lacked professionalism and the quality of the install itself was sloppy. It was immediately clear they didn’t fully understand the solution they were delivering. The biggest issue, however, was their incompetence with the thermostat configuration. They improperly configured the system during installation, which resulted in me paying outrageously high heating bills for months. When I called them to fix it, they had the audacity to charge me a service fee just to update the thermostat to the settings they should have set correctly in the first place. To make matters worse, I have held a service plan with them for two years. Despite regular "maintenance" checks, they never caught this glaring configuration error. Instead of owning their mistake, they blamed me, claiming I must have changed the settings myself. The lack of accountability is astounding. If you are looking for a company that stands by their work and admits when they are wrong, look elsewhere. I wish I had gone with a more reputable company from the start.